General terms and conditions

General company information

Full name: Cincinnatus Ltd for trade and tourism, travel agency, Dubrovnik Short name: Cincinnatus, Ltd

Head office: Od tabakarije 22, 20 000 Dubrovnik, Croatia

Head manager: Maris Cosmai Pavicevic in charge of conducting and managing activities, operational and administrative procedures, and controlling the quality and safety of services, including supplier services. With the permission of the board of directors, he represents the company and organizational unit

Registered court: Commercial Court in Split, permanent attendance in Dubrovnik with Register number (MBS): 090015825, and VAT ID: HR87759537988

Body supervising the activities of tourist agencies: Ministry of Tourism - Independent Sector of

Tourism Inspection. Trg maršala Tita 8 / I, 10000 Zagreb, Croatia

Register number (MBS): 090015825

VAT ID: HR87759537988


Contact: +385958064526

Working hours:

01.04. - 31.10.: 08.00 - 22.00 (Every day)

01.11. - 31.03.: 09.00 - 16.00 (Every day)

Cincinnatus Ltd is a company whose main activity is consulting in connection with business and management services of a tour guide, animator, agent, real estate business, transport passengers by boat or yacht, own transport, passenger car transport

Share capital: 20,000.00 HRK, paid in full



Cincinnatus Ltd reserves all the rights to this contract containing the General Terms and Conditions.

The General Terms and Conditions are an integral part of the contract that the client enters into with Cincinnatus Ltd., i.e., the authorized tourist agency with which they have reserved the service. It is considered that the client has read and accepted all the terms stated in the General Terms and Conditions before booking.

1. Contents and pricing

The arrangement includes everything that is written on the programme you can find in the agency or on the agency's websites. Contents of the arrangements and the prices have been laid out in the promotional brochure and on the tour websites which are offered for free to any interested parties. Special services are those services which have not been included in the above-mentioned arrangements and their prices and are therefore purchased separately by the customer.

These kinds of services have to be asked for during the application and they require additional charges. The prices have been clearly stated in the promotional brochure and on the company's websites in kunas/ HRK and euro/EUR. The agency guarantees the implementation of the arrangements according to their description. The contents of the arrangements will be fully realized in the described manner, except in the case of exceptional circumstances (war, uprisings, strike, terrorist acts, sanitary disorders, street violence, natural disasters, interventions of municipal authorities, etc.)

2. Application and payment methods

Applications are received in the agency office of Cincinnatus Ltd. at the address Od tabakarije 22, 20 000 Dubrovnik), or online. During the application, the customer purchases the reservation in the total value of the arrangement for which he receives a suitable receipt or voucher. The customer is required to present the receipt to the tour guide at the start of the arrangement. During the application, if need be, so, the customer is required to present the necessary identification documents at the request of the agency.

Payment methods and information:

3. Cancellation and change of schedule and contents

The organizer of the arrangement reserves the right to cancel and/or change the route/tour due to any weather conditions that could endanger passengers or in case of extraordinary circumstances (see above, no.1.).

4. Cancellation policy

The client has the right to cancel the reservation.

5. Organizer responsibility

The organizer is required to take care of the proper implementation of the arrangements as well as to carefully choose the appropriate individuals for this task and also to respect the rights and interests of the customer according to the customs of quality tourism. He is also required to issue appropriate receipts or voucher for the given service and is excluded from any kind of responsibility caused by extraordinary circumstances (see above no.1) and any therewith additional costs which therefore need to be covered by the customer.

6. Buyer responsibility

The client is obliged to abide by the instructions and rules of conduct in all visited facilities, in the means of transport and to cooperate with service providers in good faith during the service, i.e., not to disable the smooth running of the service programme, as well as not to endanger other passengers during the service. The client is required to have valid travel documents (personal documents) during the service.

Costs of loss or theft of personal documents during the service are borne by the client. The escort or the organizer's representative will help, but on condition that the tour programme is undisturbed.

The client is obliged to present a document/voucher on the paid arrangement (invoice or voucher) before the beginning of the service to the organizer's representative.

In the event of non-compliance with any of these obligations, the client responds to the service provider for any damages suffered.

7. Privacy policy

Cincinnatus Ltd strongly believes in protecting the privacy of its clients. We collect information to provide better services to all of our clients but only related to the services we provide. Cincinnatus Ltd. will never sell, share, trade or give away any of our clients' personal information to third parties, except in the case where it is necessary for the smooth execution of the service. All information provided is kept strictly confidential and accessible only to staff in order for them to properly do their job in helping clients regarding the services.

Cincinnatus Ltd reserves the right to change, modify, add, or remove this policy at any time. Changes to this policy may affect the use of personal information provided to us prior to the effective date of the changes.

8.Resolving complaints

In accordance with Article 6 paragraph 3 of the Act of the Provision of Tourism Services (NN 130/17) we would like to inform our customers that a complaint on the quality of our services may be submitted in writing to the company office (Address: Od tabakarije 22, 20 000 Dubrovnik), via postal address, or by e-mail:


Cincinnatus Ltd

Od tabakarije 22, 20 000 Dubrovnik Croatia;

or e-mail: or phone: +385 95 806 4526

No later than 15 days after the service has been consumed, the customer can submit a written complaint on the spot to the point of sales, by mail, or phone and enclose a written statement signed by the representative and all potential accounts for additional costs. The organizer will accept only properly filed complaints received within the specified period of 15 days and will without delay respond in written form about the receipt of the latter.

The organizer is required to make a written decision on the complaint within 15 days of receiving the complaint at the point of sales. The organizer may postpone the deadline in order to collect more information and verify the complaint with the service provider up to additional 15 days.

The organizer will only resolve those complaints which could not be solved in the place of residence.

9. Secure Payment

Payment  on our site is completely secure. For internet credit card payments, we use the HT PayWay gateway internet payment service.

HT PayWay applies the most modern standards in data protection - SSL certificate with 256 bit encryption and TLS 1.2 cryptographic protocol as the highest levels of protection when writing and transmitting data. SSL encryption is a data coding procedure for prevention of unauthorized access during data transfer. This enables a secure data transfer and prevents unauthorized data access during communication between user and service payments, and vice versa.

The ISO 8583 protocol ensures that data exchange between the HT PayWay system and the credit card authorization centres is carried out on a private network, which is protected from the unauthorized access by a double layer of firewall.

PAYWAYsticker    verified_by_visa     mastercard_securecode        


IUC does not store credit card numbers and the numbers are not available to unauthorized persons.

Service payment is based on the 3-D Secure standard, which currently offers the safest solution to credit and debit cards in the Internet environment. If the card user is participating in the 3-D Secure program from the customer will be required to pay additional identity verification as confirmation that he just used the card.

All payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.

All prices on this site are expressed in kuna and contain VAT. Online payment is available from 0 – 24, and is made possible by the following cards: Maestro, MasterCard, Visa. Paying in installments is not enabled.

master maestro visa Discover


10. Court jurisdiction

Any kind of legal disagreements that cannot get mutually settled, fall under the jurisdiction of the legal court in Split, permanent attendance in Dubrovnik.